Terms of Service

These Terms of Service ("Terms") are a legally binding agreement between you ("User", "you") and Rentbox Eesti OÜ (registration code 17268244), at Nööbi tn 10, Aespa alevik, Kohila vald, Rapla maakond, 79705, Eesti ("we", "us", "our") governing your access to and use of the Synx Connect platform, including all related services, APIs and content (collectively, the "Service").

By registering, accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, do not use the Service.

Synx Connect is a browser-based consultation platform that enables professionals (doctors, therapists, teachers, consultants and others) to conduct secure video consultations with their clients. The Service includes scheduling, video calling, secure chat, file sharing, note taking, payment processing, and related features.

Synx Connect is a technology platform only. We do not provide medical, legal, educational, veterinary or any other professional advice. The professional using the platform is solely responsible for the content, accuracy and appropriateness of the advice, care or services they deliver to their clients.

You must:

• be at least 18 years old;
• have the legal capacity to enter into a binding contract in your jurisdiction;
• not be prohibited from using the Service under applicable law.

Professionals registering on behalf of an organization represent and warrant that they have authority to bind the organization to these Terms.

You must provide accurate, current and complete information when creating an account. You are responsible for:

• maintaining the confidentiality of your credentials;
• all activity that occurs under your account, whether or not authorized by you;
• notifying us immediately through the info@rentbox.ee if you suspect unauthorized access to your account.

We reserve the right to disable accounts that violate these Terms or that we reasonably believe have been compromised.

If you use the Service as a professional, you additionally agree to:

• hold all qualifications, licences, registrations and insurance required by applicable law and professional standards to deliver the services you offer on the platform;
• comply with the professional standards, ethical obligations and regulatory requirements of your profession and jurisdiction;
• obtain all required patient or client consents, including those required for tele-consultation or the use of digital health tools, in accordance with applicable law;
• keep accurate records and maintain appropriate safeguards for client data consistent with your professional obligations;
• not misrepresent your qualifications, credentials or the services you offer.

If you use the Service as a client, you agree to:

• provide accurate information when booking a consultation;
• use the Service only for lawful personal consultation purposes;
• not record video or audio sessions without the prior written consent of all participants;
• treat professionals and other participants with respect.

Where a service requires advance payment, the appointment is confirmed only upon successful payment. Payments are processed by Stripe; by completing a payment, you also agree to Stripe's terms of service.

Refunds. Refund eligibility is determined by the professional's stated cancellation policy, communicated at the time of booking. Where no policy is stated, refunds for cancellations made more than 24 hours before the appointment are at the discretion of the professional. Refunds are not available for completed consultations unless the professional agrees.

We reserve the right to adjust pricing with reasonable notice. Where pricing changes affect active subscriptions, we will provide at least 30 days' notice.

You must not:

• use the Service for any unlawful purpose or in violation of any regulation;
• impersonate any person, organization or professional;
• transmit viruses, malware or any harmful or disruptive code;
• attempt to gain unauthorized access to any part of the Service, its infrastructure, or another user's account;
• harvest, scrape or collect data from the Service without our prior written consent;
• use automated tools (bots, scripts) to access or interact with the Service in a manner that circumvents access controls or creates unreasonable load;
• engage in any activity that could damage, disable or impair the Service or interfere with another user's enjoyment of it.

All intellectual property rights in the Service (excluding user-generated content) are owned by or licensed to Rentbox Eesti OÜ. You are granted a limited, non-exclusive, revocable, non-transferable licence to use the Service in accordance with these Terms.

You retain ownership of content you upload or create on the platform (notes, files, messages). By uploading content, you grant us a limited licence to store and transmit it for the purpose of providing the Service.

Your use of the Service is subject to our Privacy Policy, which is incorporated by reference into these Terms.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by applicable law. We do not warrant that:

• the Service will be uninterrupted, error-free or secure;
• any specific result will be obtained from using the Service;
• a verified badge guarantees the quality, suitability or outcome of a professional's services. The badge is shown only after the platform's current verification review has been completed, but clients remain responsible for deciding whether a professional is appropriate for their needs.

To the fullest extent permitted by applicable law, Rentbox Eesti OÜ and its affiliates, officers, employees and contractors will not be liable for any:

• indirect, incidental, special, consequential or punitive damages;
• loss of profits, revenue, data, business opportunity or goodwill;

arising from or related to your use of (or inability to use) the Service, even if advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising under these Terms shall not exceed the greater of (a) €100 or (b) the total fees paid by you to us in the 12 months preceding the claim.

Nothing in these Terms limits liability that cannot be excluded by law (including liability for fraud or personal injury caused by negligence).

You agree to indemnify, defend and hold harmless Rentbox Eesti OÜ and its affiliates from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right; or (d) the professional services you deliver through the platform.

You may delete your account at any time from account settings. We may suspend or terminate your access to the Service immediately, with or without notice, if we reasonably believe you have violated these Terms or applicable law.

Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination (including Sections 9, 11, 12, 13) will survive.

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes via email or in-app notification. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by and construed in accordance with the laws of the Republic of Estonia. Any dispute arising from or related to these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Tallinn, Estonia, unless mandatory consumer protection law in your jurisdiction provides otherwise.

• Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• Waiver. Our failure to enforce any provision is not a waiver of our right to do so in future.
• Assignment. We may assign these Terms or any rights under them to any affiliate or in connection with a merger, acquisition or sale of assets. You may not assign your rights without our prior written consent.

Questions about these Terms? Use the info@rentbox.ee.